Terms and Conditions

Clear, fair terms that protect both your interests and ours while ensuring the best possible wellness service experience.

Terms of Service and User Agreement

Welcome to Vital Thread Wellness. These Terms and Conditions establish a clear framework for your use of our website, services, and community platforms. By accessing or using any part of Vital Thread Wellness, you signify your full acceptance and agreement to these terms. Our services are designed to provide personalized wellness programs, insights, and community support. To ensure a consistent and enriching experience for all users, specific eligibility and account requirements apply, outlined in detail below. We reserve the right to modify these terms periodically; any updates will be communicated clearly and will take effect upon their publication.

Key Aspects of Your Agreement:

• Overview of Scope: These terms govern all interactions with Vital Thread Wellness, encompassing our website, applications, programs, and community features.
• User Acceptance: Your continued use constitutes your binding agreement to all provisions herein. If you do not agree, please do not use our services.
• Service Description: Vital Thread Wellness offers health coaching, personalized wellness plans, virtual workshops, and community engagement for adults aged 35 and above.
• Eligibility: Users must be at least 18 years of age and capable of forming a binding contract. Specific programs may have additional age or health-related criteria.
• Account Requirements: Accurate and complete registration information is required for all accounts. You are responsible for maintaining the confidentiality of your account credentials.
• Modification Procedures: Notification of significant term changes will be provided via email or a prominent website notice before implementation.

Wellness Services Terms and Limitations

Vital Thread Wellness provides a comprehensive suite of services aimed at improving overall well-being and health literacy. Our offerings, including personalized coaching, dietary guidance, and fitness suggestions, are delivered by certified professionals. It is critical to understand that these services are for educational and informational purposes only and do not constitute medical advice, diagnosis, or treatment. We encourage all clients to consult with their primary healthcare provider before making any significant changes to their health regimen. Clearly defined client responsibilities and participation requirements are essential for successful engagement. Details regarding cancellation, refunds, and the professional boundaries of our coaches are outlined to ensure transparency and mutual respect.

Important Service Provisions:

• Service Description: We provide non-medical, coaching-based wellness programs focused on lifestyle modifications, nutrition, stress management, and physical activity.
• Medical Disclaimer: Our services complement, but do not replace, professional medical advice. Always seek the advice of your physician or other qualified health provider for any medical concerns.
• Client Responsibilities: Active participation, honest communication, and adherence to program guidelines are crucial for achieving desired outcomes.
• Cancellation/Refund Policy: Specific policies apply based on program type and duration. Please refer to your program agreement for exact details on cancellations and refunds.
• Professional Boundaries: Our coaches operate strictly within their scope of practice. They will refer you to appropriate licensed medical professionals when necessary.

User Responsibilities and Community Guidelines

Maintaining a supportive, respectful, and effective online environment is a shared responsibility within the Vital Thread Wellness community. Our guidelines are in place to foster positive interactions and ensure everyone benefits from a safe and engaging platform. This includes acceptable use policies for all website features, robust community interaction standards for forums and groups, and clear prohibitions against harmful or inappropriate content. We highly value intellectual property rights, both ours and those of others, and expect users to respect usage rights. Violations of these terms may result in account suspension or termination to protect the integrity of our community and services.

Community and Content Standards:

• Acceptable Use: You agree to use the Vital Thread Wellness platform only for lawful purposes consistent with our mission.
• Community Interaction: Maintain a respectful and constructive tone. Harassment, hate speech, and personal attacks are strictly prohibited.
• Prohibited Activities: This includes, but is not limited to, sharing unauthorized medical advice, distributing spam, engaging in fraudulent activities, or attempting unauthorized access.
• Intellectual Property: Respect all copyrights, trademarks, and intellectual property rights. Do not share content you do not have the right to distribute.
• Violations: Non-adherence to these guidelines may lead to warnings, content removal, temporary suspension, or permanent account termination.

Payment Terms and Billing Policies

Transparency in financial transactions is a cornerstone of our commitment at Vital Thread Wellness. This section clarifies all aspects related to payments for our programs and services. We accept various major credit cards, and all transactions are processed securely through reputable third-party payment gateways. For recurring services, details on billing cycles and automatic renewal policies are provided, along with clear opt-out instructions. Understanding our refund policies and the procedures for cancellations is crucial. Furthermore, information regarding late payment consequences and how we handle pricing changes, with appropriate notification to our valued clients, is detailed here.

Financial Guidelines:

• Accepted Payments: We accept Visa, Mastercard, American Express, and Discover. All payments are processed in USD.
• Billing Cycles & Auto-Renewal: Subscriptions are billed monthly or annually, based on your plan. Auto-renewal is opt-out and can be managed in your account settings.
• Refund & Cancellation: Refund eligibility varies by program and is subject to specific conditions outlined at the time of purchase. Cancellations must be made via your account or by contacting support.
• Late Payments: Accounts with overdue payments may face temporary suspension of services until the balance is cleared.
• Pricing Changes: We reserve the right to adjust pricing with 30 days' prior notice, communicated through email and website announcements.

Liability Limitations and Dispute Resolution

At Vital Thread Wellness, we strive to deliver exceptional wellness support while operating under clear legal frameworks. This section outlines the limitations of our liability and clarifies that our services are advisory and educational, never a substitute for professional medical care. We explicitly disclaim any responsibility for health outcomes beyond the scope of our educational offerings. In the rare event of a dispute, we prioritize amicable resolution through a structured process. Information regarding our dispute resolution procedures, including arbitration clauses, is provided to ensure fairness and efficiency. All legal matters will be governed by the laws of the State of Georgia, and any actions will be brought in the courts located in Fulton County, Georgia. For serious legal concerns, direct contact information is provided below.

Legal Framework and Contact:

• Limitation of Liability: Vital Thread Wellness's liability for any claim arising from our services is limited to the amount paid by you for the specific service from which the claim arose.
• No Medical Advice: Our content and services are for informational and educational purposes only; they are not a substitute for professional medical advice, diagnosis, or treatment.
• Dispute Resolution: Any disputes will first be attempted to be resolved amicably through mediation. If unresolved, disputes shall be settled by binding arbitration in Atlanta, GA.
• Governing Law: These terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions.
• Contact for Legal Concerns: For formal legal inquiries, please contact us at [email protected] or mail us at 2847 Summit Ridge Parkway, Suite 300, Atlanta, GA, 30329, United States.